You may pick up items purchased by you from Benowa on the Gold Coast at a time and date to be agreed with us provided that your payment for your order has been made in advance.


Full payment including the delivery cost must be made to us prior to delivery being attempted. Delivery charges and times can vary depending on the time and size of your item. You must ensure that up to date and correct details of your delivery address are provided to us.


We arrange delivery to you by a third party carrier at your cost. We only charge you the actual cost to us of the third party carrier.  Alternatively we may arrange delivery to you within the City of the Gold Coast at a cost of $15.  Delivery costs will be calculated after we receive your order and you will be advised in our order confirmation email or phone call.


Should you require insurance on any delivery it is your obligation to obtain appropriate insurance in advance of the delivery.


We will use our best efforts to deliver the item to you as soon as practicable after payment is received and you agree that we are not and will not be liable for any loss or damages if there is any delay in delivery.


Items will only be delivered to a commercial or residential street address and to you or a person over the age of 18 years authorised to accept delivery. No deliveries are able to be made to a Post Office or PO Box.


A further delivery fee will be payable by you before re-delivery is attempted should you fail to be available to accept delivery at the nominated time, date and place.


We do not ship overseas.